Voicemail detection for debt collection

In collections, every minute an agent spends talking to a voicemail is a minute not spent reaching a real debtor. NeerBat filters voicemails, invalid numbers and dead lines before they reach the agent.

The hidden cost of dialing without filtering

In collections campaigns with aging contact lists, a significant share of numbers no longer exist, are suspended, or belong to a line that never answers. Without automatic classification, those numbers consume the same dialing resources as live contacts.

Purge vs. retry

NeerBat does not just say "voicemail or not". Every result comes with a suggested action for that number:

Purge are dead numbers worth removing from the list so you stop spending dialing on them. Retry are live lines that did not answer this time.

Integration with your collections operation

NeerBat connects to your existing Asterisk or Vicidial over AMI, without requiring you to migrate your dialer or your case management database. Results are available:

• In real time on the monitoring dashboard, by agent and by campaign.
• Through the REST API, to cross-check against your own CDR or portfolio management system.
• With the debtor ID and campaign attached when your dialer closes the call, for full traceability per debtor.

Frequently asked questions

How much does the effective contact rate improve?

It depends on the quality of your current list. In outdated lists it is common to find between 15% and 20% invalid or suspended numbers, identifiable from the first day of use.

Can I test it with my current list before paying?

Yes, signing up includes 1,000 free detections, enough to run a real sample of your portfolio and measure the result before deciding.